Return policy
Thank you for shopping with us!
If you are not entirely satisfied with your purchase, we're here to help.
Our unopened products can be returned within 30 days of the original purchase for a refund. A new product may be exchanged for another product or returned for a refund.
It may take up to 2 weeks to process a return/refund. To be eligible for a return, please make sure that:
• The product was purchased in the last 30 days.
• The product is unopened.
• The product is in its original packaging.
Products that do not meet these criteria will not be considered for return. Please contact us through info@dakmatter.com
Shipping charges
Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from DakMatter.
Sales Tax and Duty
Any sales tax and duties charged for purchases made outside Sweden cannot be refunded.
Damaged items
If you received a damaged product, please notify us immediately for assistance, by emailing: info@dakmatter.com
Contact us
Customer service can be reached by emailing info@dakmatter.com or by mail. We will respond in 48h.
DakMatter/
African Magic Group
Ölandsgatan 48,
11663 Stockholm, SWEDEN
